In today's competitive business landscape, efficient telecommunication services are crucial for success. Leveraging the many advantages mobility offers can expand the limits of what you’re able to do and take you to new areas of your industry. Getting new devices is quick and painless with Compass, as we can take care of everything from crafting a deal with a carrier to shipping devices straight to your office or users.
Managing mobile expenses and negotiating cost-effective deals with wireless carriers can be time-consuming and overwhelming. With Compass, our team of experts handles every aspect of technology expense management with unmatched knowledge and skill, ensuring you achieve maximum savings without sacrificing quality.
We make sure you get the most out of your mobility investments by keeping expenses under control and minimizing employee downtime from faulty devices or suboptimal mobility practices. Our clients will experience seamless expense reporting, customized solutions, and exceptional customer support as we navigate together toward your business's full potential.
Our Company's Mission, Values & History
Compass’s dedication to reliability and efficiency will keep our clients satisfied throughout the wireless lifecycle, from the negotiation of your deal to troubleshooting any issues you may encounter. We work with you as a partner to help you meet your goals and explore new opportunities.
Customer satisfaction is our top priority, guiding everything we do. Many of our clients have been with us for more than a decade, highlighting how we always strive to be a good partner for our clients. We have a US-based helpdesk that your users can contact directly when you have issues, creating tickets for all calls and working tirelessly until the ticket is resolved.
Because we’re experts in cellular space and experienced in working with all carriers, we can be the one point of contact for all your mobility needs. This allows for increased reliability and efficiency, turning our clients into leaders in their industries and keeping them up to date with new technologies.
Logistics as a Service: Streamlining Your Operations
Logistics as a Service is a method of handling the coordination of all your wireless needs. We execute your orders quickly, minimizing any downtime while waiting for devices to arrive. Thousands of devices pass through our office every single month on their way to you, with documentation on file for how you want your devices shipped and what should come with them, ensuring all our users have the same positive experience no matter where the device is going.
We even handle tracking and follow-up so you don’t have to assign resources away from your team to do so. Once you have your new devices, we provide single-platform management for all your logistics needs. We make all your carrier data available to manage on one easy-to-use platform so you can receive custom reports about your devices without any confusion.
We take the time-consuming burden of cellular management off your plate so you can better serve your clients.
Our Commitment to Client Satisfaction
Our operations take a client-centric approach, tailoring our solutions to meet your specific needs based on your business’s size, goals, and more. We’re dedicated to supporting those telecommunications needs so you can address what really matters rather than spending downtime on hold with customer service or attempting to negotiate an optimal deal with providers.
We’ve saved our satisfied clients thousands of dollars in wireless management. Our client, a local contracting company, came to us to assist with the transition from iOS to Windows devices. We seamlessly negotiated with the carrier, bringing the price down over $20,000 from their initial quote. The money they were able to save went straight back into their business.
With updated devices and a successful hardware transition coordinated by Compass, our client was able to explore new areas they could take their business.
We understand that no two clients are alike, so we tailor our services package to your needs. Nothing is cookie-cutter with Compass, with even monthly reporting customized for your specific cost centers and accounting needs. Our account managers are seasoned veterans in the mobility space, ensuring we can collaborate and help you through whatever mobility challenge you might be facing. Many of our clients have been with us for a decade or more because we know them better than anyone.
Our Team of Experts
Compass has been a leading expert in the telecommunications industry for over 22 years, serving the wireless needs of businesses and assisting in their growth. Our team of dedicated experts is at your service round the clock, crafting tailor-made solutions to save costs and cater to all your device and wireless needs.
We’re committed to ongoing training and staying on top of industry trends. When new technologies are introduced, we become experts to ensure our clients always have the best wireless support. We learn everything there is to know about telecommunications carriers and services so you can get the best deal without having to do the research yourself.