Case Study: MCI

The Challenge

MCI, a global engineering and agriculture firm, was transitioning a recent acquisition from on-premises infrastructure to O365 and cloud-managed servers. Every user at the company would require new equipment, security changes for each of the three sites in the U.S., and help moving files from PCs and servers to One Drive and Azure.

Our Solution

The client's goal was to lessen the impact on the users.

  • Three months of planning (including weekly stand-ups)
  • Over 100 laptops and PC were received, kitted, and sent out with a well-researched image to accommodate each users security profile
  • Staging took place over weeks with a weekend cutover
  • Nexcom staged personnel at each location across the U.S. and provided over 200 hours of user support
  • The Nexcom team worked closely with the client engineers to handle all the changes and in 2 days, over 100 users were successfully transitioned to a new IT platform with new hardware

After the successful cutover, Nexcom maintained the user relationship by providing a high availability helpdesk, collaborative ticketing systems with integrations to the global client, and quarterly scheduled meetings to consider changes, new applications, and ongoing security.

The Compass Platform

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