Case Study: SONOS

The Challenge

SONOS needed a hand managing their asset management and fulfillment process. They needed a centralized system that allowed them to track important details about each asset in real-time, giving them greater visibility into asset utilization, costs, and maintenance.

Our Solution

After months of documentation and piloting processes, Nexcom provided lifecycle management of critical equipment used to help field personnel provide a world-class customer experience.

  • A team of documentation and project leads
  • Management with logistics experience
  • A U.S.-based help desk
  • Collaborative software tracking:
  • Inventory
  • Move, Add, Change (MAC)
  • Warranty
  • Incident resolution

The Compass Platform

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